Privacy Policy
At Lancaster House Hotel, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website, making a booking, or staying at our hotel.
1. Information We Collect
We may collect and process the following information about you:
- Personal Information: Name, address, email address, phone number, payment details, and other information provided during the booking process.
- Booking and Transaction Details: Information related to your reservations, services you have used during your stay, and payment transactions.
- Website Usage Information: Details of your visits to our website, including IP address, browser type, and usage patterns through cookies and similar technologies.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- Booking and Reservation: To process and manage your hotel bookings, including any requests for specific services or preferences.
- Customer Service: To communicate with you before, during, and after your stay, including handling inquiries or complaints.
- Marketing Communications: If you have opted in, we may use your email address to send newsletters, promotional offers, and information about special events or services. You can opt-out of these communications at any time.
- Improvement of Services: We may use the information to improve our services, website functionality, and customer experience.
- Legal Obligations: We may use your data to comply with legal requirements, such as accounting and tax obligations.
3. Sharing Your Information
We will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us with operations, such as payment processing, email communications, or marketing. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Lancaster House Hotel, our guests, or others.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once your information is no longer needed, it will be securely deleted or anonymized.
5. Security of Your Information
We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system can guarantee complete security, and we encourage you to protect your personal information as well.
6. Cookies
Our website uses cookies to improve user experience, analyze website traffic, and tailor marketing efforts. You can manage your cookie preferences through your browser settings, although disabling cookies may limit some features of our website.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal requirements.
- Object to the processing of your data in certain circumstances.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Address: Lancaster House Hotel, Green Lane, Lancaster, LA1 4GJ
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date.